Prior to submitting the application to Underwriting, you have the ability to review and edit the
application and make edits. Once an offer has been extended, information cannot be edited. If there
is an error on the application, please contact SBLI at nav.support@quility.com or chat the helpdesk
in Navigator.
If any inaccurate information is provided for the client’s name, Date of Birth, or Social Security
number on the SBLI application; the client may be requested to cancel their original submission/policy and redo the process. You will need to ask for a live representative in chat and wait to start the new application with the correct client information once the reset is confirmed with Quility. The old application will sit and expire, since you are not able to delete applications in Navigator. The new application is all that will be needed moving forward.
If the error is a change of beneficiary, change in address or a change in payment method, please
contact SBLI once the policy is active at Quility@sbli.com, 1-855-642-0023. Clients may also make the change themselves via the self-service portal, https://www.sbliagent.com.
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